Reliable Support for Long-Term Partnership
At Xinova Energy, we provide comprehensive after-sales support to help our global partners deliver reliable energy solutions with confidence.
Based on different application scenarios and project requirements, our products are supported with a minimum 3-year warranty service. During the warranty period, we provide professional remote technical guidance for troubleshooting and repair. If the issue cannot be resolved, replacement service can be arranged according to warranty terms.
To ensure efficient after-sales operation for distributors and partners, we also provide:
3-Year Warranty Support
Long-term warranty coverage with technical assistance to ensure stable product performance throughout the service life.
Remote Technical Assistance
Professional guidance for installation, operation, troubleshooting, and maintenance support.
Spare Parts Support
For selected projects, we provide spare parts support including:
- 0.2% BMS spare parts allocation
- 0.1% service battery allocation
to help partners improve local service capability and reduce downtime.
Partner-Oriented Service System
We work closely with distributors, agents, and OEM partners to provide reliable support throughout the product lifecycle.