General Questions
1. Are you a manufacturer or trading company?
We are a professional lithium battery manufacturer specializing in OEM and ODM battery solutions for global partners. We provide customized lithium battery packs, portable power stations, and energy storage products for different applications.
2. What products do you mainly provide?
We mainly provide:
- Portable Power Stations
- Home Energy Storage Systems
- Lithium Battery Packs for LSEV, electric motorcycles, and off-road vehicles
We support customized solutions based on different application requirements.
3. What applications can your batteries be used for?
Our products are widely used in:
- Renewable energy storage
- Outdoor power supply
- Low-speed electric vehicles
- Electric motorcycles
- Off-road vehicles
- Backup power applications
OEM & ODM Questions
4. Do you provide OEM and ODM services?
Yes. We support OEM and ODM cooperation, including product customization, battery capacity adjustment, structural design optimization, branding, and packaging customization according to customer requirements.
5. What customization options are available?
Depending on the project requirements, we can customize:
- Battery capacity and voltage
- Battery structure and dimensions
- BMS settings
- Product appearance
- Labels and packaging
Our engineering team works closely with customers from concept development to mass production.
6. Can I request samples before bulk orders?
Yes. Sample orders are available for product testing and market evaluation before large-scale cooperation.
7. What is the MOQ for customized products?
MOQ depends on the product type, customization requirements, and project details. Please contact our sales team for a specific evaluation.
Product & Quality Questions
8. What type of batteries do you use?
We mainly use high-quality lithium iron phosphate (LiFePO₄) battery cells, providing excellent safety, stability, and long cycle life.
9. How long is the battery lifespan?
Our lithium battery products are designed for long-term operation with a cycle life of more than 6000 cycles under standard testing conditions, depending on product models and usage environments.
10. What certifications do your products have?
Our products comply with international transportation and safety requirements, including CE and UN38.3 certifications for applicable products.
Order & Delivery Questions
11. What is the typical production lead time?
Lead time depends on product type, order quantity, and customization requirements. Standard products usually have shorter production cycles, while customized projects require additional development time.
12. Do you support international shipping?
Yes. We support global shipments and can cooperate with customers’ appointed logistics providers or recommend suitable shipping solutions.
After-sales Questions
13. What warranty do you provide?
Based on different application scenarios, our products can provide a minimum 3-year warranty service.
During the warranty period, we provide remote technical guidance for troubleshooting and repair. If the issue cannot be resolved, replacement service can be arranged according to warranty terms.
14. Do you provide spare parts support?
Yes. To help partners improve after-sales service capability, we can provide spare parts support, including:
- BMS spare parts allocation
- Service battery support
Specific quantities can be discussed according to project requirements.
15. How do you support overseas partners?
We provide long-term support for distributors, agents, and OEM partners, including:
- Technical assistance
- Product documentation
- After-sales support
- Continuous product improvement
Cooperation Questions
16. How can I start cooperation with Xinova Energy?
Simply contact our sales team with your product requirements, application scenarios, and estimated order volume. Our team will provide suitable product recommendations and cooperation solutions.